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Chalet Information and Resort Guidance


Getting There 

The chalet address is Chalet La Crème Anglaise, Villaroger Le Pré 73640 France. 

If you are driving you you will find Bourg St Maurice easily enough. Take the Val d'Isère road out of Bourg until you get to Ste.Foy (15mins). Turn right to Villaroger just after Le Monal hotel, go though the village square and continue up the hill to Le Pré. After several hairpins you will see a Gite called L' Aiguille Rouge on your right (7mins). Continue right and park near the small chapel to unload. The chalet is down a short sloping path and turn right by the water trough. You'll see a 'La Créme Anglaise' plaque above our door. Once you have unloaded park the car in the car park past  L'Aiguille Rouge on the right. You will need chains after any snowfall, though they clear the roads very efficiently. 

If you have the What3words app on your phone, the following three words will bring you to the front door ///ritzy.metabolism.arctic

A couple of points about police activities in the area. The tunnels from Lyons to Bourg all have speed cameras which are always operating, as are many of the radar control points. And the Bourg police have regular random spot checks on seat belts and mobile phone use. They tend to hang about on the first roundabout as you are driving into Bourg from the chalet. You have been warned! 


As traffic to this area is a major problem on Saturdays, our changeover is always on a Sunday. In order that the chalet can be cleaned in time for your visit, please arrive no earlier than 4.00 p.m. on the Sunday of your booking and vacate the chalet by 9.30 a.m. at the latest for cleaning to be done before the next clients. These timings are essential as our cleaning team needs a good 6 hours to turn the chalet round.

About the Chalet

Getting in

The front door has a coded lock; the code is changed each season.


In The Chalet

Music: The acoustics on the top floor of the chalet are excellent so bring out your favourite CDs or plug in your iPods/mobiles. For background music and weather reports we use Radio Les Arcs: FM 93.4. It gives forecasts and ski conditions in English at every half hour from 8.45a.m RFM (FM 99.2) has more middle of the road music in the evening. 

Games etc: There are numerous games kept in the pine chest of drawers behind the dining area and stocked on the shelves by the phone.

Fire and fireguard: As you will see, there are enough logs outside to do more than a season. 

To make lighting the fire easy there is a Grenadier hot air torch. Some thin logs and 10 minutes with the torch aimed closely at them should get you a roaring fire going. However, the torch is not a toy, so please take care. 

We have had several near misses with fire hazards and would really appreciate it if you could use the fireguard whenever you leave the sitting area ... even for dinner! Logs can spit and there goes the carpet! 

In the event of a serious fire issue there are fire extinguishers on every floor. Locations are on a notice next door to the larder. We pray you have no need for them. 

Kitchen Oven 

Using the control knob … Fan assisted 2nd symbol on the right ... non fan assisted 3rd on the right ... for casseroles use 3rd on left. Temperature is controlled by touching C icon on left and using + - icons on right. Instructions are in a clear plastic folder above the microwave.

Extractor hood 

This works at full blast when the slider control underneath is just short of the end stop. There is a light under the hood on the right (a white button) 

Kitchen Saucepans etc 

There are loads of saucepans (beneath the hob) and bowls, serving dishes, cooking bowls, jugs and sauceboats of all shapes and sizes (under the worktop to the right of the fridge). Also a powerful mixer in the cupboard under the oven. 

Larder-cum-wine store 

Is to the right of the kitchen It has a large freezer with many drawers and a drinks fridge which is also handy for keeping extra bulky vegetables etc. 

If you need them, the ironing board, iron, vacuum cleaner etc. are in here. 

Kitchen Dishwasher 

Please use dishwater tablets – these work better. 

Laundry Room 

This is on the ground floor next to the bunk room and has a washing machine. Instructions for use are on the shelves. The drier is fairly straightforward, but is one of those that needs to be emptied, so every time you see the green light flashing, it is a sign that it needs emptying (which we do in the bath next door). The catch for the door is stuck, so just open it by hand. 

The Sheila Maid is an invaluable place to hang wet ski suits to dry out overnight. 

Chalet Heating 

There are individual space heaters in all the rooms and bedrooms. In some bedrooms the top switch is on/off and the bottom switch controls the heat. In all weathers 2 to 3 orange notches up from the bottom should be more than sufficient. Other rooms have dial heat indicators: in this case level 3 should be ample. 

Chalet Water 

The water is heated by 2 giant 750 litre tanks in the laundry room. They are turned to 65c; any hotter and you will be scalded. You should have enough for 12 decent baths in a 24 hour period. 

Chalet Electrics 

The main fuse board is on the left of the front door in the boot room. If the lights should blow, all the fuses are clearly coded and are on trip switches. 

Just inside the door of the laundry room is a panel which controls the water heating. There are two slider switches which are normally set at ‘auto’ (the middle setting). If you need to override the control for a short while, push the sliders to the bottom. Then return to ‘auto’ afterwards.


As in all mountain villages, drains can be a nightmare. So please put nothing except loo paper down them. There are bins for other paper etc. 

Stock Cupboard 

In the cupboard by the downstairs entrance there are stocks of soap, air fresheners, loo rolls etc; and a supply of spare light bulbs in a cardboard box.


There are recycling points by the car park. We cannot leave rubbish outside the chalet as the local dogs may just tear the bags apart and leave an unsightly mess. 

House Rules Regarding Cleaning Materials 

You should find all the necessary materials: loo paper, soap, etc. in all the bathrooms. We also keep loads of cleaning materials, including dishwasher tablets, under the sink in the kitchen and items like large (100 litre) black bags, tin foil and cling film in a kitchen drawer. It would be appreciated if these could be replaced if you finish them. Also, if you spill something horrible on the carpet there are spot carpet cleaners under the sink which will sort out wine, coffee etc. 

Notice Board 

You will find lots of business cards etc. from private instructors, physios and so on pinned on the notice board to the left of the fireplace. 


The chalet number is 04 79 06 96 00. Feel free to use it for local calls, but please note that if you make international calls, we will invoice you when we have received our itemised bill from France Télécom. 

Wi Fi. 

The main Wi Fi router is near the telephone upstairs. Name: Creme Anglaise. Password: villaroger ( all lower case). 

Reception varies room to room because of the thick stone walls. Hence there are also wi-fi boosters on each floor with separate passwords (details on the notice board)

Skis and Boots

There are heated boot dryer/warmer racks  inside the front door. They are on timers to give several hours of gentle warming before you set off in the morning. Please do not alter the timers.

Outside the front door is a ski locker with a combination padlock with enough room for 12 sets of skis and/or boards

Looking After You

Chalet Maintenance 

Nick Clark at NV3 Property Services NV3 Property Services operate a 24 hour emergency number of 0675 107709. NV3 are available in event of dire problems like if anything goes wrong with the equipment or the plumbing etc. They also handle the cleaning on changeover. 

For cleaning and other non emergency issues contact Verity: or Claire:


The cleaners will arrive promptly at 9.30 a.m. on the Sunday of your departure to get the chalet ready for the next guests, so be ready to leave by then. All we would ask is that you strip the beds you have used so the cleaners know which ones need to be changed. Also please start the dishwasher with your Sunday breakfast items before you leave. If you are staying for 2 weeks the cleaners will come in to change the sheets, towels, etc. on Sunday. 

Baby Sitting/Child Minding 

If you are proposing to bring children who are too young to take with you during the day there are creches available; but frankly our advice would be to bring your own nanny because the creches will work out to be pretty expensive. You could also try the or

Food and Drink Shopping

In Villaroger 

There are no shops in the village but the restaurant just round the corner from the chalet (Goyet) will provide fresh baguettes/croissants etc every morning if you pre-order them. You can buy home made cheese and paté from La Ferme in Villaroger Le Pré. 

Meal delivery 

If you don't feel like cooking , there is new company, Huski, which will deliver excellent quality meals, given 24 hours notice. Based in Bourg, Huski's prices are about 40% of what you might pay in a restaurant.There is a menu on the notice board, and a much more extensive list on their HUSKI website

In Bourg St. Maurice 

For a major stock up there are two large supermarkets in Bourg St. Maurice: SUPER U and INTERMARCHE. Both are located close to the last roundabout before taking the road in the direction of Val d'Isere and Tignes. Both are open all day Monday to Saturday. And Sunday 8.30-12.30a.m. 

Slightly further into Bourg, on the left past the station, there is a smallish LIDL. Not a great shopping experience but good for basics at rock bottom prices. Open Monday to Saturday: 8.30a.m.-7.00p.m. 

In Ste. Foy 

There is a small épicerie for basics (and fresh bread daily). This is behind and to the side of the Hotel Monal. Most basics can be bought here if you run out of things. It's open every day until 7pm.

In Seez 

There is a very good butcher on the left as you go down towards Bourg. There is a small grocery store on the right and a good boulangerie further down on the right: Chalet du Pain 

Home Delivery 

If you would like a welcome pack of groceries to cover your first evening in the chalet and breakfast the following morning our property management team, NV3, will be happy to deliver on the day of your arrival. Please contact them at least 48 hours beforehand with your order: 0033 66 75 10 77 09 or They can also provide pre-prepared meals during your week. You can settle the bill with cash or credit card

Other Facilities


Dr. Regis Gobert, Place de la Mairie, 73640 St. Foy Tel: 04 79 06 92 22. He speaks good English 


There is a pharmacy in Séez at the end of the village on the left as you go towards Bourg. You cannot miss the neon green cross. They are very helpful. There is another bigger one in the centre of Bourg in the street at right angles to the station. 


Follow the road out of Bourg to the last roundabout up on a hill, opposite the BP garage. Turn right and you will find signs to the hospital. Tel: 04 79 41 79 79



There are four Banks in Bourg St. Maurice - 2 of which are in the street right opposite the Station. Another in Arc 1800. 

Opening hours: Tuesday - Saturday 8.30 am - 12 noon and 2-5.30 p.m. 

All have ATMs.

There are also ATMs in Arc 1600 and 2000 but, be warned, they only appear to work intermittently. 

Super U has an ATM inside the store on the right.


If any of your party are arriving by train at Bourg St Maurice there are taxis at the station. Tourist Office 

The main one is next to the station in Bourg. Tel: 04 79 07 12 57.


The police station is down a side road on the way out of Bourg. Tel: 04 79 07 22 81.

Skiing - General

Lift Passes 

You can get your pass from the cabin in the car park just below the chairlift in Villaroger or by the funiculaire in Bourg. Both places take credit cards. 

Lift pass choices 

You can choose either a 6 day Les Arcs pass (285 euros in 2021/22) or a Paradiski pass (325 Euros). The latter provides you with access to La Plagne, using the double-decker cable car and also entitles you to a day each in La Rosière, Val d'Isère /Tignes and Les Trois Vallées. 

There are discounts of 20% for over 65s and 6 to 12s. Also 75+s and under 5s go free. All discounts require validation of dates of birth. If 4 or more people buy passes at the same time under the Tribu Pack scheme each will receive a €30 discount on their pass. Also a Duo Pack for 2 people which gives a €10 discount each. 

There is also a 4 hour day pass which starts as soon as you go through the first paying lift. 

The lifts passes operate on a magnetic card. Wear the card on the left of your ski clothing so that the magnetic strip can be easily read each time you go through lift entry gates. (Mobiles in right pockets!) 

Ski Insurance 

Even if you have taken out accident insurance we would strongly advise you to take out Carré Neige assurance at the time of buying your lift pass. It is 3.7 euros per day which entitles you to first class treatment on the slopes if you have an injury. (Less than the price of a hot chocolate). Worth every euro in our view, because your UK holiday insurance is very unlikely to get you off the slopes in a helicopter if, heaven forbid, you have a serious accident. Remember,however, the Carré Neige does not cover serious off piste skiing unless you are with an authorised guide.

Villaroger lifts 

The first lift is 3 minutes walk (150 m). Turn right out of front door, left up between the houses and right by the Goyet restaurant. Carry on along the road until the lift comes into view. You can see if it is working from the chalet balcony. Sometimes after a heavy overnight snowfall it takes a little while to make the runs safe from avalanches. If you call the ski pass hut near the lift they will update you. Tel: 04 79 06 92 07 

Ski Hire 

We use INTERSPORT in Bourg. It is an enormous outlet to the left of SUPER U: it has a wide choice of rental kit.. Tel: 04 79 04 04 30. Sunday opening hours are 09.30-12.30 and 16.30-19.00. 

It is well worth reserving your skis with Intersport on line: and enjoy a 30 - 40% discount. 

Another ski hire option is Rental Republic who will deliver skis, snowboards, boots, helmets etc to the chalet door. Contact them well in advance at or 0203 588 0016 

Ski School 

NEW for 2021 An ESF ski school is opening for the main holiday periods (Xmas, New Year, Half term etc) in Villaroger by the first ski lift ,150 metres from the chalet.

There are excellent ski schools in both Arc 2000 and Arc 1600 and another one in the new village, Arc 1950.The quickest way to reach the Arc 1600 ski school is to drive to Bourg, turn left for the funiculaire and take this up to Arc 1600. The ski school is a 5 minute walk through the square, past all the shops and up some steps to a wide open space where the ski school meets.

Note that the funiculaire runs every 20 minutes: on the hour, 20 past and 20 to. So you will need to catch the 9.00 a.m. train to get to a class for 9.30 a.m. Allow 30 mins in the car to get to the funiculaire and off load your kit.

In order to get to the Arc 2000 ski school you need to take the three chair lifts up from Villaroger and drop down via a blue run into Arc 2000. It takes about 30 minutes to get up the 3 lifts and down to 2000. The Arc 1950 ski school is lower down the same mountain.

For beginners 

The first chair lift out of Villaroger (Le Replat) is free and takes them up to a short nursery slope lift to enable them to find their ski legs. We find that one day on the free lifts is normally all that's required before 'debutants' are able to venture further up the mountain 

Private Lessons 

Apart from the ESF ski schools there is an English one called New Generation. New Generation is run by a great chap called John Thomas (no sniggering please) and all their instructors are English speaking. 

The instructors are sometimes also available for hourly or 2 hourly lessons in the afternoon. 

Eating Out

This is not a definitive guide, just the places we know and like. If you find any new good ones please let us in on the secret. 


- La Ferme: You can eat as well as drink at this welcoming pit stop near the first lift. Pretty standard local fare, but sustaining and good value. Handy if you can't be bothered to cook. Tel: 04 79 06 90 85 

- Goyet: Literally just round the corner. More for a night out than a "quick something", but handily it is also a traiteur, so you could order up take home dishes if you can't be bothered to cook. You can also get fresh bread and croissants if you pre-order them daily. Owner Jean-Michel, who speaks good English Tel: 04 79 07 59 56 

Ste. Foy 

- Le Monal Hotel: two restaurants. On the first floor, a combination of a menu gastronomique and traditional Savoyard fare featuring raclette, fondues, etc. You can also order pizzas to eat in the bar area., 

- Le Bistrot: Part of the Monal complex, ambitious menu, but expensive. Tel  04 79 06 90 07

Bourg St Maurice 

- Le Refuge: If you happen to be in Bourg at lunchtime or in the evening this as a very 'sympa' local place in the pedestrian street in the centre of town. Good food and excellent value. No reservations, just turn up.

Above Villaroger 

- Le Solliet
: Under very friendly new management who have reduced recently. Perfect stop right on the piste, both at the beginning and especially at the end of the day. Huge terrace. Can get crowded on a fine day. Tel: 06 65 65 61 44 

Arcs 2000 

Le Savoy
: Opposite the parade of shops. Excellent food... probably the best value / quality in Arc 2000. Tel 0479 07 73 00 

- Chez Eux: In the parade of shops at 2000. Good pizzas and pasta. Often difficult to get a table at peak of lunchtime and service can be s-l-o-w.Tel: 04 79 07 43 97 

- Les Chalets de l'Arc: Big chalet restaurant on the slopes above 2000. Great food and very popular. Can be chaotic at lunchtime even if you book, so best to go early or late. But the food is worth the wait. Enormous portions. Tel: 04 79 04 15 40 

- Belliou La Fumée (at Pré St Esprit below 2000): unquestionably the place to get stuck in a snowstorm. (Only 2 lifts to get home) Tiny hut, once a royal hunting lodge. Serious food, very interesting menu and charming co-owner, Annie. Not cheap but worth it. Must book by 10.15am. Tel: 04 79 07 29 13 

- Pré St Esprit: (also at Pré St Esprit, not surprisingly) Warm and friendly inside with a big fire. It has both waiter and self service food. Especially good as a quick pit stop on a cold morning. Tel: 04 79 07 37 46 

Arc 1950 

- Luigis: 
Both a restaurant by the piste and a bar below. The bar is more like the type you'd expect in Val d'Isere with lots of chrome and Sky TV, so a good place to meet up if you have people all over the 2000 slopes. Co-owned by the man who also runs Le Monal. Tel:04 79 00 15 36 

Arc 1600 

- Le Sanglier qui Fume 

Just above the village on the piste. Excellent service, and very good,if somewhat pricey, food. We use it mainly as a hot drink stop off; great hot chocolates 06 03 30 41 42 

- Le Cairn: 
Very Welcoming pizza and pasta specialist in the corner of the “square" overlooking Isere Valley. Ideal for meeting after ski school. Reasonably priced. Tel: 04 79 07 79 85 

- Outso: Just below 1600 ski school. Smart, small restaurant with comfortable chairs plus tiny original chalet with very fresh food. A real favourite, with a delightful owner. Tel: 04 79 04 21 35 

- L'Arpette: Above 1600. A choice of self service and great value (especially their cold buffet) or served in a rondella around a big fire. All purses catered for. Much improved in both attitude and quality. Tel: 04 79 07 45 80 

Arc 1800 

- L'Aiguille Grive
: large chalet restaurant to left of main part of 1800. Slightly off the beaten track by Charmettoger lift, but very popular with 1800 crowd. Tel: 04 79 07 43 97 

Above Arc 1800 

- Grillette: 
a new restaurant finding its feet. The service is very friendly and the food, though slow to arrive, is excellent. Tel 04 79 00 63 05 

Above Vallandry 

- La Blanche Muree: 
Great place for a pit stop on the way to Paisey Nancroix. Big, sunny terrace but rather cheerless inside. Great hot chocolate. Food now good for simple mountain lunches. Tel: 06 09 40 56 53. 

- La Creche: Useful stop at top of lift. Good value but can be a bit of a self service scrum at lunchtime. Tel: 04 79 07 90 25 


- La Bergerie de Raphael
: perched just above the ski lift. Small terrace and even smaller restaurant run by fat and happy chef (Raphael). Real care over food. Terrific salads. Must book. Tel: 04 79 07 94 95 

- La Caverne: Pub/hotel on 'Le Foret' piste just before you get to Vallandry itself.. Sky Sports and Internet access, good hot chocolate with marshmallows.

Plan Peisey 

- Le Solan :
Also to the right of the cable car but slightly below it. Very cozy inside with a log fire and very helpful staff who are miked up to the kitchen for speed of ordering. Easy to get stuck in there on a snowy day, but remember you have to get back to Villaroger! So leave by 3.30p.m in January and February (3.15pm in March). Tel: 04 79 07 15 06 


- L'Ancolie:
Off the beaten track at Nancroix but they have navette to take you back to the lift. Exceptionally pretty little restaurant with wonderful food and delightful hostess, Jeannette. Don't rush it (except that you'll have to leave at 3.15pm to catch the last lift home). They only take pre booked reservations. Tel: 04 79 07 93 20

Staying on/ Arriving early

A number of our clients like to extend their holiday by a few days and need somewhere to stay locally. We'd recommend Le Monal at Ste Foy (see restaurants above). Very convenient 2 star hotel with a lively atmosphere in the bar and restaurant. Rooms recently refurbished. Tel: 04 79 06 90 07 

It's also worth checking out the Les Arcs website: